Refund Policy

Payments are processed by Dodo Payments, which acts as the merchant of record: it is the seller shown on your receipt and your bank statement, it collects any tax due, and every refund is paid back through it to the card or account you paid with.

• You were charged, but the premium credits never appeared in your account.
• You were charged twice for the same purchase.
• You didn’t make or authorise the payment.
• You bought a pack by mistake and haven’t used any of it — ask within 14 days of buying.
• Wherever consumer protection law gives you the right to one.

• A pack you have started using. There are no partial refunds for the premium credits left in it — they stay in your account and never expire.
• A premium gift you have already created. It was delivered the moment its link was made.
• Not liking a design. Every design can be watched in full before you buy — see all designs.
• A recipient not opening the gift, or not liking it.
• A gift link ending after the 90 days it was promised to last.
• Requests made after the time limits on this page.

If a premium gift fails to be created, the premium credit it would have used goes straight back into your account — you don’t need to ask.

If a premium gift you made doesn’t work and we can’t fix it, tell us and we will add a replacement premium credit to your account.

If we ever retire a premium design, the premium credits in your account still work on every other premium design.

When a pack is refunded, any premium credits from it that you haven’t used are removed from your account. Credits from your other purchases are not touched, and premium gifts you already made stay online until they expire.

If a payment is disputed with your bank, the unused credits from that pack are held while the dispute is decided. They come back if the dispute is resolved in our favour, and are removed if the payment is returned to you.

Email hello@rayxis.space from, or mentioning, the Google address you signed in with, and include the order reference shown on your purchases. Refunds can only be issued within 30 days of the payment, so please write as soon as you notice a problem.

Once a refund is issued it usually reaches your account within a few days, depending on your bank. Please contact us before disputing a charge with your bank — we can almost always sort it out faster.